1.1. These Terms of Use of Services (hereinafter the “Terms”) govern the rights and obligations between the travel agency Mykola Kravčuk – MEGATOUR, Company ID No. 28881311, with registered address at Václavské náměstí 819/43, Prague, Czech Republic (hereinafter “MegaTour”), and the client.
1.2. MegaTour operates as a travel agency (cestovní agentura, CA) and provides, offers, or intermediates the sale of individual tourism-related services in accordance with the applicable laws of the Czech Republic.
1.3. These Terms apply to all services provided or intermediated by MegaTour, unless otherwise agreed in a specific order.
1.4. Legal relations between MegaTour and the client are governed by the applicable laws of the Czech Republic, in particular Act No. 89/2012 Coll., Civil Code, and the relevant provisions of Act No. 159/1999 Coll., as amended.
2.1. MegaTour — the travel agency entering into contractual relations with the client.
2.2. Client — a natural or legal person ordering MegaTour services.
3.1. MegaTour provides or intermediates individual tourism services, in particular:
coach transportation,
guided services,
ticket sales,
booking of additional services upon the client’s request.
3.2. If the description of a particular trip states that accommodation, admission tickets, museum packages, transfers, boat cruises, Disneyland, and other services are paid separately, such services are not part of the basic trip price, unless expressly stated otherwise.
3.3. If accommodation is offered as an optional service, it is provided separately from the basic coach trip, based on the client’s separate choice and for a separate payment.
4.1. The contractual relationship between the client and MegaTour arises after:
submission of the order,
confirmation of the order by MegaTour,
acceptance of these Terms by the client.
4.2. For services paid separately after the start of the trip, the contract for such additional service arises only after its separate selection and confirmation by the client.
4.3. MegaTour’s obligation to provide the ordered service arises after payment for the service in the agreed amount.
5.1. The client is obliged to pay the price of the ordered services in the amount and within the deadlines specified at the time of booking.
5.2. The basic trip price includes only those services expressly listed in the section “Included in the price”.
5.3. All services marked as additional are paid separately.
5.4. MegaTour is entitled to change the price before the service begins in the event of a significant change in:
fuel prices,
road tolls,
mandatory transport or other fees,
exchange rates, if the service price depends on a foreign currency.
5.5. The client will be informed of such change in advance by email. If the change concerns an already confirmed service and is substantial, the client will be informed of the available options.
6.1. Departure times, arrival times, and individual elements of the program are approximate unless expressly stated otherwise.
6.2. MegaTour is entitled to change the order of visited sites, stop times, route, boarding/disembarkation points, and individual parts of the program due to:
traffic conditions,
weather conditions,
instructions from police, border authorities, or other public authorities,
mandatory compliance with drivers’ working and rest time regulations,
client safety,
technical or organizational reasons.
6.3. Such changes shall not be considered a breach of contract, provided that the main purpose of the service is preserved.
7.1. MegaTour is entitled to cancel a trip or an individual service before its commencement if it is objectively unable to perform it.
7.2. In such a case, MegaTour shall:
offer an alternative option, if possible, or
refund the amount paid by the client for the unprovided service.
7.3. MegaTour is also entitled to cancel a trip or part of it in the event of force majeure, including but not limited to:
natural disasters,
wars, terrorist threats,
epidemics/pandemics,
strikes,
closure of roads, borders, or transport infrastructure,
other extraordinary and unavoidable circumstances.
8.1. The client is entitled to withdraw from the ordered service before it begins by sending written notice to MegaTour.
8.2. The date of withdrawal shall be the date MegaTour receives the written notice.
8.3. Unless otherwise specified for a particular service, the following cancellation charges apply:
91 days or more before commencement — CZK 200 per person,
8–90 days before commencement — 20% of the price,
2–7 days before commencement — 80% of the price,
48 hours or less — 100% of the price.
8.4. If special cancellation rules of the supplier apply to certain additional services (for example accommodation, tickets, museums, Disneyland, boat cruises, etc.), such rules apply separately and are communicated to the client at the time of booking.
8.5. Failure of the client to appear without prior written withdrawal shall be considered a withdrawal with a cancellation charge of 100% of the service price.
9.1. The client is obliged to have valid travel documents and to comply with transport conditions and the instructions of guides and drivers.
9.2. The client is solely responsible for obtaining travel medical insurance unless expressly stated otherwise.
9.3. The client must arrive at the departure point on time. Client delay is not grounds for a refund.
10.1. In the event of a complaint concerning the quality of the service, the client must inform MegaTour or the accompanying representative without undue delay.
10.2. Complaints shall be handled within a reasonable period in accordance with applicable law.
11.1. The client has the right to out-of-court consumer dispute resolution through the Czech Trade Inspection Authority and/or the EU ODR platform.
12.1. These Terms enter into force on the date of their publication on the website.
12.2. MegaTour is entitled to update the Terms; the current version will be published on the website.
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