The following rules define the rights and obligations of the parties:
I. Parties to the Contract:
a) Megatour travel agency with registered office at Wenceslas Square 804/58, 11000, Praha 1,
Business ID 28881311 (hereinafter as Megatour), entering into contractual relations with its clients, and
b) The party ordering tourism services (hereinafter as the Client).
II. Effectiveness of the Terms and Conditions:
A contractual relation between the Client and Megatour shall be effective from the day of signing a contract or voucher. After payment of the price of ordered services by the Client, Megatour is obliged to provide the ordered services to the Client.
III. Price and payment conditions:
The Client is obliged to pay the specified price of ordered services before the time of provision of the services.
IV. Cancellation of services by Megatour:
Megatour has the right to cancel tourism services before the time of their provision, if the agency is not able to meet its obligations for objective reasons, in which case Megatour is obliged to return to the Client all deposits paid by the Client.
V. Cancellation of the order by the Client:
The Client can cancel the ordered tour no later than 7 days before its start. In other cases, the amount paid for the tour will not be reimbursed to the Client.
VI. Documents which the Client is required to take with them on the tour:
The Client is required to have their passport and travel insurance policy with them during the tour. If the Client does not have their passport with them, the travel agency has the right to cancel the ordered tour for the Client who is not entitled to claim their money back in such case.
If the Client has not purchased travel insurance, they agree to take full responsibility for any costs and consequences arising from the fact that the Client has not concluded a travel insurance policy.
VII. Tour itinerary:
Megatour travel agency offers tours with itineraries set in advance. They show duration of the tour, arrival and departure times as well as for how long the tour guide is provided. The Client is obliged to cover any costs arising from changes to the itinerary requested by them.
VII. Complaints and claims:
If the quality of services provided by Megatour is seen as low, the Client is entitled to file a complaint against Megatour and to claim their money back. Assessment of the Client’s entitlement to a refund and handling complaints and claims shall be done exclusively by Megatour.
VIII. Alternative dispute resolution:
In accordance with the provisions of the article "On Consumer Protection", Megatour informs the client about the possibility of permission from any disputes arising from contracts concluded with Megatour, by extrajudicial settlement of the issue of consumer disputes, Czech trade inspection www.coi.cz , or with the help of the online platform to resolve disputes in effect in the European Commission and affordable at http://ec.europa.eu/consumers/odr/.
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